Service advisors are able to build an online quote for vehicle owners with additional service recommendations (ASRs), and the customer can review the full vehicle inspection and approve or decline the quote through a secure microsite from their desktop or smartphone. Online approvals not only...
Learn about the newest features from Xtime Spectrum—a fully integrated, cloud-based system to create an outstanding ownership experience. We introduced new features this quarter for Schedule, Engage, Invite and Inspect that help you make faster and better decisions for your customers....
Recently, Jim Roche, Xtime’s SVP of Marketing & Managed Services, sat down with CBT News to discuss how fixed ops can drive profitable growth for dealers in three ways. “Less than one in three service visits in United States currently takes place at a dealership, and...
Happy New Year! It is my pleasure to be able to wish you a prosperous 2017. We have had a great year and quite simply, we could not have done it without you. Your success is our number-one priority in 2017. I am proud of the achievements...
In a recent Xtime study, data showed that price transparency and cost estimates topped the list of critical concerns for today’s automotive customers—not surprising in an age when even the least discerning of consumers have access to information at their fingertips. Of the 668 study respondents,...
Today’s consumers are hugely empowered with smarter purchasing decisions thanks to information right at their fingertips. Eight-six percent of Americans own smartphones, and when a customer whips out his or her phone to browse for information, dealership personnel should not be intimidated by this behavior....
Xtime is honored to have been a sponsor at TU-Automotive Detroit, the world’s largest annual conference dedicated to automotive technology. With over 300 booths, 3,000 participants and 150 guest speakers, this year’s event attracted industry leaders worldwide and featured lively discussions on the future of...
With rising consumer expectations of the service experience, most dealers state that customer retention is their primary concern. In fact, recent Xtime studies found that 94 percent of dealers consider the service experience to be more important than the repair itself. The key is delivering...
Changing software or systems can be a daunting undertaking, but Xtime’s solutions are different. Xtime’s products are designed to deliver a premium experience for vehicle owners while streamlining internal processes—and continue to deliver new features and enhancements. The most recently released 7 Series software is...
When you stop and picture your dealership on an average day, what does it look like? Perhaps phones are ringing incessantly, technicians are scrambling to get customers checked in and service managers are struggling to take appointments and accommodate walk-ins. Sound familiar?...